Hospital Telecom Operator – Part-Time, 24 hrs/wk

Bon Secours Mercy Health; Youngstown (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision benefits

Paid time off

Job summary

Bon Secours Mercy Health in Youngstown, OH seeks a Telecommunications Operator for part-time shifts. You will handle high-volume calls, provide patient and staff information, and support emergency communications with discretion.

Responsibilities include routing calls, using paging and alert systems, coordinating with clinical and administrative teams, and maintaining logs. This role emphasizes customer service and confidentiality within a hospital operations context.

Qualifications

• High School diploma or equivalent (required).
• Prior call center experience preferred.
• Excellent communication and customer service skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Operate multi-line switchboard to route calls accurately.
• Be first point of contact for callers and provide information on services.
• Use paging and notification systems for routine and emergency messages.
• Assist with information requests, referrals, and other support services.
• Coordinate with clinical and administrative staff to support patient care.
• Document activity and report issues to leadership.
• Maintain confidentiality and professional communications.
• Support emergency communications and life-safety notifications as needed.
• Monitor alarms and escalate per protocol.

Skills

Customer service

Communication skills

Emergency communications

Education

High School diploma or equivalent

Job description

Bon Secours Mercy Health in Youngstown, OH seeks a Telecommunications Operator for part-time shifts. You will handle high-volume calls, provide patient and staff information, and support emergency communications with discretion.

Responsibilities include routing calls, using paging and alert systems, coordinating with clinical and administrative teams, and maintaining logs. This role emphasizes customer service and confidentiality within a hospital operations context.