Hospital Switchboard PBX Operator — Evening/Night Shifts

Henrico, Parham & Retreat Doctors' Hospitals; Richmond (VA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Job summary

Henrico Doctors' Hospital in Virginia is seeking a Switchboard PBX Operator to promptly answer incoming calls, route calls, greet visitors, and provide accurate hospital directions. You will prioritize code alerts and coordinate with on-site personnel to ensure timely notifications.

The role requires 2–5 years of switchboard or customer service experience, with preference for medical terminology knowledge and flexibility to work evenings and overnight shifts.

Qualifications

• 2 to 5 years’ experience switchboard operator/customer service preferred.
• Medical terminology a plus.
• Ability to work evenings and nights (3p–11p or 11p–7a).

Responsibilities

• Monitor fire panel alarms and phones, contacting the fire department and appropriate personnel when needed.
• Answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• Place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing for outside lines.
• Process, forward and deliver patient mail and flowers with assistance from volunteer staff.

Skills

Customer service

Communication skills

Evening/Night shift availability

Job description

Henrico Doctors' Hospital in Virginia is seeking a Switchboard PBX Operator to promptly answer incoming calls, route calls, greet visitors, and provide accurate hospital directions. You will prioritize code alerts and coordinate with on-site personnel to ensure timely notifications.

The role requires 2–5 years of switchboard or customer service experience, with preference for medical terminology knowledge and flexibility to work evenings and overnight shifts.