Hospital Switchboard Operator — Critical Patient Communications

Tenet Healthcare; Memphis, Northern (TN, KY); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Career development

Job summary

Saint Francis Hospital in Memphis seeks a switchboard operator to support daily communications and patient information access. You will handle calls, screen and transfer, and assist with notification systems as directed by protocols.

The role emphasizes efficient communication, accuracy, and responsiveness within a healthcare setting, contributing to reliable patient support and team coordination.

Qualifications

• Education: High School graduate or equivalent.
• Experience: 6 months as operator or in customer service.

Responsibilities

• Answers calls in efficient manner and transfers calls as needed.
• Accesses patient information and uses scripting for interactions.
• Operates hospital switchboard and monitors communications alarms.
• Screens and forwards calls as directed and assists with notifications.
• Performs related duties as required.

Skills

Customer service

Telephone switchboard

Efficient communicator

Education

High School Graduate or equivalent

Job description

Saint Francis Hospital in Memphis seeks a switchboard operator to support daily communications and patient information access. You will handle calls, screen and transfer, and assist with notification systems as directed by protocols.

The role emphasizes efficient communication, accuracy, and responsiveness within a healthcare setting, contributing to reliable patient support and team coordination.