Hospital Switchboard & Emergency Communications Operator

Mount Sinai Medical Center of Florida, Inc.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Wellness program

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a dedicated Telecommunications Associate to manage incoming calls, provide information to patients and staff, and support on-call paging and hospital code procedures.

The role emphasizes professionalism, accurate logging, and coordination with multiple departments in a fast-paced hospital setting. Ideal candidates have a high school diploma or GED, experience in a contact center or office environment, and excellent communication skills to

Qualifications

• High school diploma or GED required.
• Experience in a contact center or office setting preferred.
• Excellent communication skills and professional phone demeanor are essential.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Follow department customer service standards for phone communications.
• Refer callers to appropriate departments and resources as needed.
• Document responses and page logs according to procedures.
• Notify supervisors of schedule changes and on-call updates.
• Handle emergency lines promptly and coordinate with staff per hospital codes.

Skills

Customer service

Communication skills

Phone etiquette

Education

HS diploma/GED

Job description

Mount Sinai Medical Center of Florida, Inc. is seeking a dedicated Telecommunications Associate to manage incoming calls, provide information to patients and staff, and support on-call paging and hospital code procedures.

The role emphasizes professionalism, accurate logging, and coordination with multiple departments in a fast-paced hospital setting. Ideal candidates have a high school diploma or GED, experience in a contact center or office environment, and excellent communication skills to