Hospital Communications Dispatcher

Huntsville Hospital; Huntsville (AL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

On-site employee health clinic

Tuition assistance

Job summary

Huntsville Hospital is seeking a courteous receptionist/dispatcher to answer, greet, and route calls on the hospital switchboard. You will facilitate referrals to physicians, hospitals, and community services and dispatch information to the appropriate departments and patient rooms.

You will utilize the Aionex Focus system for emergency codes and maintain logs and checklists. The role requires strong communication and basic computer skills, with experience in medical terminology preferred.

Qualifications

• High School/GED required.
• Previous experience in customer service, receptionist or a dispatch role preferred.
• Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.

Responsibilities

• Answers telephones, greeting all callers in a professional manner.
• Facilitates referral to area physicians, hospitals and community services.
• Dispatches requests and information to appropriate persons.
• Communicates and dispatches Emergency Codes using the Aionex Focus system.
• Initiates offline procedures when indicated.
• Maintains equipment, activity logs and checklists.
• Answers multiple incoming telephone lines on the hospital switchboard.
• Obtains information and transfers calls to correct department or patient room extension.
• Provides information to callers as appropriate.

Skills

Typing 25 WPM

Keyboard/PC/Windows

Excellent communication

Medical terminology familiarity

Education

High School/GED

Tools

Automated telephone equipment

Job description

Huntsville Hospital is seeking a courteous receptionist/dispatcher to answer, greet, and route calls on the hospital switchboard. You will facilitate referrals to physicians, hospitals, and community services and dispatch information to the appropriate departments and patient rooms.

You will utilize the Aionex Focus system for emergency codes and maintain logs and checklists. The role requires strong communication and basic computer skills, with experience in medical terminology preferred.