Hospital PBX Operator – Patient Care & Alerts

Huntsville Memorial Hospital; Huntsville (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Retirement Plan (401k, IRA)

Training & Development

Wellness Resources

Job summary

Huntsville Memorial Hospital in Huntsville, AL is seeking a Communications Operator to manage the telephone console under supervision of the Director, routing calls and providing courteous service.

Responsibilities include paging staff, handling patient information with confidentiality, assisting visitors, and supporting after-hours communications for the Rural Health Clinic. This role requires excellent communication skills and a high school diploma.

Qualifications

• Education: High school diploma or GED required.
• Experience: None required. Prior switchboard experience preferred.
• Required Skills: Excellent communication skills.

Responsibilities

• Receives and screens telephone calls, connects callers to appropriate hospital parties in a prompt and courteous manner.
• Pages individuals using either the overhead speakers or portable pagers.
• Demonstrates knowledge of the hospital's various emergency plans and implements those procedures when appropriate.
• Maintains current list of in-house patients and transfers calls accordingly.
• Assists visitors and directs them to patient rooms when the information desk is not staffed.
• Accepts all incoming walk-in payments by any method for same-day services.
• Performs after hours answering service for the Rural Health Clinic; communicates urgent messages to on-call providers.
• Performs various clerical tasks as time permits.
• Maintains patient confidentiality and PHI.

Skills

Excellent communication

Education

High school diploma or GED

Job description

Huntsville Memorial Hospital in Huntsville, AL is seeking a Communications Operator to manage the telephone console under supervision of the Director, routing calls and providing courteous service.

Responsibilities include paging staff, handling patient information with confidentiality, assisting visitors, and supporting after-hours communications for the Rural Health Clinic. This role requires excellent communication skills and a high school diploma.