Hospital Switchboard & Front Desk Communicator

3410 Wellstar North Fulton Hospital, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Wellstar North Fulton Hospital is seeking a PBX and patient information specialist to manage the main hospital line, paging, and information services. You will support patients, families, physicians, and staff while ensuring smooth communication across departments.

The role emphasizes professional customer service, accurate call routing, and participation in emergency drills, with opportunities to train new hires and contribute to performance improvement initiatives.

Qualifications

• Excellent customer service and communication abilities.
• Ability to remain professional and calm in high-pressure situations.
• Proficiency with basic computer systems used in hospital communications.
• Ability to work in a fast-paced, high-volume environment.
• Demonstrated professionalism and active listening skills.

Responsibilities

• Timely answering all calls on the main hospital line.
• Route calls accurately and maintain caller information.
• Assist patients, families, physicians and staff with information.
• Monitor emergency systems and participate in drills.
• Train new hires on the role and assigned duties.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Attention to detail

Active listening

Professional demeanor

Education

High school diploma

Associate's degree preferred

Job description

Wellstar North Fulton Hospital is seeking a PBX and patient information specialist to manage the main hospital line, paging, and information services. You will support patients, families, physicians, and staff while ensuring smooth communication across departments.

The role emphasizes professional customer service, accurate call routing, and participation in emergency drills, with opportunities to train new hires and contribute to performance improvement initiatives.