PBX Operator

3410 Wellstar North Fulton Hospital, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Wellstar North Fulton Hospital is seeking a PBX and patient information specialist to manage the main hospital line, paging, and information services. You will support patients, families, physicians, and staff while ensuring smooth communication across departments.

The role emphasizes professional customer service, accurate call routing, and participation in emergency drills, with opportunities to train new hires and contribute to performance improvement initiatives.

Qualifications

• Excellent customer service and communication abilities.
• Ability to remain professional and calm in high-pressure situations.
• Proficiency with basic computer systems used in hospital communications.
• Ability to work in a fast-paced, high-volume environment.
• Demonstrated professionalism and active listening skills.

Responsibilities

• Timely answering all calls on the main hospital line.
• Route calls accurately and maintain caller information.
• Assist patients, families, physicians and staff with information.
• Monitor emergency systems and participate in drills.
• Train new hires on the role and assigned duties.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Attention to detail

Active listening

Professional demeanor

Education

High school diploma

Associate's degree preferred

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America)

Job Summary:

Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.

Core Responsibilities and Essential Functions:

Quality Safety

• Timely answering all phone calls received at the main hospital line
• Ability to maintain composure under stressful situations
• Prioritize calls to the CODE phone over all other assignments
• Document all calls outside normal inquiry and routing volumes
• Participate in all Emergency Announcements and follow departmental emergency protocol

Customer Service

• Project a positive attitude both in person and over the phone
• Able to route calls to the correct location without delay
• Maintain professional appearance at all times
• Maintain courteous and friendly demeanor towards all customers
• Serve as hospital greeter
• Assist all customers on way finding throughout the campus

General

• Attend Mandatory staff meetings
• Complete annual assessment and education
• Participate on hospital drills
• Train new hires on the role and assigned job functions
• Participate in holiday rotation
• Other duties as assigned

Required Minimum Education:

• High school diploma
• Associate's Degree Preferred

Required Minimum License(s) and Certification(s):

Additional Licenses and Certifications:

Required Minimum Experience:

12 months call center or customer service experience, preferably in a health care setting

Required Minimum Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements
• Must be proficient in basic computer skills and systems utilized by the Communicative Services Department
• Able to work in a high-volume area, detail oriented and possess problem-solving skills
• Demonstrated professionalism, effective communication skills and active listening skills
• This individual must project a positive attitude via the phone and in person

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

OUR MISSION:

To enhance the health and well-being of every person we serve.

OUR VISION:

Deliver world-class healthcare to every person, every time.

OUR VALUES:

• We serve with compassion
• We pursue excellence
• We honor every voice

Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.