Hospital Switchboard & Emergency Communications Specialist

Harris Regional Hospital - A Duke LifePoint Hospital; Sylva (NC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Tuition Assistance

Career Growth

Job summary

Harris Regional Hospital, a Duke LifePoint Hospital in Sylva, NC, seeks a Switchboard Operator to manage high-volume calls, emergency alerts, and routing requests. You will support hospital operations while upholding HIPAA guidelines and professional standards.

The role requires handling paging, overhead announcements, and coordination with clinical staff, responders, and security to ensure timely communication and documentation.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills with patients, visitors, staff, and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.
• Strong multitasking abilities with the capacity to operate multiple communication systems simultaneously, including switchboards, phones, radios, and paging systems.
• One year of experience in telecommunications, switchboard operations, customer service, or general office work preferred.
• Proficiency with basic computer systems and data entry for paging, logs, and communication tracking preferred.
• Flexibility to work varied shifts, including nights, weekends, and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes, protocols, and paging procedures.

Responsibilities

• Prioritize and respond to multiple incoming calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Handle all incoming calls to the hospital, including in-house extensions and patient rooms, while providing clear and courteous assistance.
• Perform in-house paging, code alerts, overhead announcements, and dial-a-page system functions for emergency and routine communications.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to established protocols.
• Maintain and update switchboard records, including patient room assignments, admissions, discharges, and discharged patient information.
• Maintain accurate disaster procedure files, including employee contact information and emergency communication lists.
• Operate multiple communication systems (switchboard, radios, phones, paging systems, and computer applications) and maintain detailed call logs and records.

Skills

Strong communication

HIPAA compliance

Multitasking

Phone and paging systems

Education

High school diploma

Tools

Switchboard systems

Radios/phones/paging

Job description

Harris Regional Hospital, a Duke LifePoint Hospital in Sylva, NC, seeks a Switchboard Operator to manage high-volume calls, emergency alerts, and routing requests. You will support hospital operations while upholding HIPAA guidelines and professional standards.

The role requires handling paging, overhead announcements, and coordination with clinical staff, responders, and security to ensure timely communication and documentation.