Communications Operator

Tech Center; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare center in San Antonio, Texas, is seeking a Telephone Switchboard Operator to manage multi-position telephone switchboard operations. This role involves handling emergency calls and assisting with clerical activities. The ideal candidate will have a high school diploma, specialized training in switchboard operation, and at least six months of relevant experience. Strong customer service skills are essential, and familiarity with IDX software and Windows Office is preferred. Offering a supportive work environment in a dynamic healthcare setting.

Qualifications

• High school diploma or its equivalent is required.
• Six months of experience as an operator on a multi-position switchboard is required.
• Familiarity with radio paging systems is required.

Responsibilities

• Operate a multiple position telephone switchboard.
• Handle emergency calls efficiently.
• Maintain good guest and working relationships.

Skills

Telephone switchboard operation

Emergency call handling

Customer service

Education

High school diploma or equivalent

Specialized training in switchboard operation

Tools

IDX patient census software

Windows Office

MIR3 electronic notification system

Job description

POSITION SUMMARY/RESPONSIBILITIES

Assists in operating a multiple position telephone switchboard. Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access inpatient census to assist callers, and to assist in clerical and other incidental activities. Performs telecommunication operations and related activities in accordance with Health System policies ensuring prompt, efficient and courteous handling of all calls. Provides competent assistance in preparing charges, toll call and other records. Maintains good guest and working relationships.

EDUCATION/EXPERIENCE

High school diploma or its equivalent is required. Specialized training in operation of multi-positioned telephone switchboard is preferred. Six months as an operator on a multi-position switchboard and familiarity with radio paging systems is required. Two years or more of aforementioned experience with experience in a hospital or related health care setting is preferred. Six months experience with IDX patient census software is preferred. One year experience with Windows Office is preferred. Six months experience with MIR3 electronic notification system and/or a physician on-call system is preferred.