Day Scheduling Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 37,000 - 58,000; Full time

Job summary

Berkshire Health Systems is seeking a scheduling clerk to process requests for BMC/BFS, North Adams Satellite Office and Fairview. You will handle scheduling, orders, and related communications with multiple constituencies, maintaining service standards.

The role emphasizes strong customer service, professional communication, and accuracy under pressure, with potential Spanish-language support as a plus.

Qualifications

• Medical terminology required.
• Strong skills in telephone and written communication.
• Customer service focus required.
• Basic computer skills required.
• Proven typing ability.
• Knowledge of outpatient tests, procedures, and appointment types preferred.
• Ability to handle multiple tasks at the same time under stress.
• Ability to collaborate with people at all levels and share information.
• Ability to prioritize and communicate problems clearly.
• Willingness to train new hires.
• Spanish language fluency is desired.
• Professional presentation with exceptional customer service.

Responsibilities

• Receive requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview.
• Ensure scheduling accuracy and maintain quality benchmarks.
• Support coordination with provider offices and patient communications.

Skills

Medical terminology

Telephone communication

Written communication

Customer service focus

Basic computer skills

Typing ability

Outpatient tests/procedures knowledge

Task prioritization under stress

Collaboration across levels

Training/new hire support

Spanish language (desirable)

Professional presentation

Organizational flexibility

Education

High School Graduate or equivalent

Two years of college or equivalent work experience

Job description

This role is responsible for receiving requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview from all major customer constituencies. The role performs responsibilities within and often beyond the department's customer service standards and quality benchmarks.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

• Experience in hospital environment preferred.
• Previous experience in hospital Meditech Scheduling and Admitting functions preferred.
• Previous experience with Allscripts preferred.

Education and Training:

• High School Graduate or equivalent required.Two years of college or equivalent work experience preferred.
• Two years of college or equivalent work experience preferred.

License, Certification & Registration:

• N/A

Other Requirements:

• Medical terminology required.
• Demonstrated strong skills in telephone and written communication required.
• Demonstrated customer service focus required.
• Basic computer skills required.
• Proven typing ability.
• Knowledge of outpatient tests, procedures, and appointment types preferred.
• Ability to handle multiple tasks at the same time and maintain composure despite often stressful conditions is required.
• Ability to collaborate effectively with people at all levels, share new information from the clinical areas with the team, place team and organizational goals above personal goals, is open to new ways of thinking, and adapt quickly to new techniques and work methods.
• Ability to prioritize successfully, recognize and communicate problems to the appropriate person/system, offer constructive ideas/suggestions for problem solving, speak concisely and to the point, understands the organization implications of errors with situations and events, and is aware of the importance of accuracy in scheduling, filling orders, and advising offices.
• Ability and willingness to train and/or assist in training new hires.
• Ability to fluently understand and speak Spanish is desired.
• Professional presentation with exceptional customer service skills including but not limited to oral, written, and telephone communication.
• Must possess and demonstrate strong organizational skills and flexibility.
• Ability to speak in a clear manner.
• Ability to troubleshoot and maintain proper operation of business equipment.
• Ability to handle stressful situations calmly and rationally.
• Maintain professional and courteous demeanor in spite of very difficult interactions with patients and provider offices.