Hospital Practice Operations & KPI Specialist

TSG Resources; Florida; On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development support

Job summary

SCP Health seeks an experienced Office Manager to oversee daily operations, drive KPI improvements, and support clinical and administrative workflows at our Jackson North Medical Center site in Florida.

Responsibilities include managing scheduling, documentation, billing support, and provider relations while ensuring accurate coding and high patient satisfaction. This role requires strong communication and teamwork within a healthcare environment.

Qualifications

• 2+ years of office management experience.
• 2+ years of experience in Practice Management or Healthcare.
• Project Management experience in a hospital-based environment or related area.
• Knowledge and understanding of ICD-10 and CPT coding.

Responsibilities

• Manage daily operations and improvements to KPI's and satisfaction for clients and providers.
• Handle daily administrative duties for service lines including death certificates, documentation queries, committee notes and follow-up, virtual health cart support, scheduling, and management.
• Oversee daily census and patient assignment with EMR reconciliation.
• Market services to retain referrals and grow volume.
• Assist in audit and billing processes and ensure accurate coding and chart review.

Skills

Office experience

Medical office

Communication

Teamwork

Attention to detail

MS Office proficiency

Education

High School diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

SCP Health seeks an experienced Office Manager to oversee daily operations, drive KPI improvements, and support clinical and administrative workflows at our Jackson North Medical Center site in Florida.

Responsibilities include managing scheduling, documentation, billing support, and provider relations while ensuring accurate coding and high patient satisfaction. This role requires strong communication and teamwork within a healthcare environment.