Hospital PBX & Dispatch Operator (PRN/Nights)

AdventHealth; Denver (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

AdventHealth in Denver, CO is seeking a PRN Switchboard Operator to support 24-hour operations. This role requires handling incoming calls, routing to the appropriate departments, and maintaining on-call logs with a courteous, professional demeanor.

The candidate should be proficient in English, have customer service experience, and be able to work flexible schedules, including nights and weekends. Posting emphasizes collaboration with patients, families, and healthcare teams, and knowledge of

Qualifications

• Basic understanding of computer systems and English language required.
• Customer service skills and the ability to communicate clearly with patients and staff.
• Experience with Microsoft Office Suite and attention to detail required.
• Willingness to work flexible schedules, including nights, weekends and holidays.

Responsibilities

• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Cultivates knowledge of hospital disaster codes and announces them per procedure.
• Projects a positive demeanor while working with patients, visitors, physicians, and staff.
• Communicates effectively with patients, families, and healthcare team members; other duties as assigned.
• Answers calls promptly, forwards to proper departments, patient rooms, or staff.
• Understands and responds to all codes and alarm systems.
• Updates and maintains on-call lists for staff when notified of changes.

Skills

English fluency

Customer service

Microsoft Office

Attention to detail

Verbal communication

Education

High School Diploma or GED

Tools

Phone systems

Job description

AdventHealth in Denver, CO is seeking a PRN Switchboard Operator to support 24-hour operations. This role requires handling incoming calls, routing to the appropriate departments, and maintaining on-call logs with a courteous, professional demeanor.

The candidate should be proficient in English, have customer service experience, and be able to work flexible schedules, including nights and weekends. Posting emphasizes collaboration with patients, families, and healthcare teams, and knowledge of