PBX Operator PRN

AdventHealth; United States; On-site; USD 26,000 - 40,000; Part time

Job summary

AdventHealth in Denver, CO is seeking a PRN Hospital Communications Specialist to manage after-hours calls, maintain logs, and route inquiries to the appropriate departments and staff.

The role requires a high school diploma, strong English language proficiency, excellent customer service, and the ability to work nights, weekends, and holidays. Proficiency in Microsoft Office and basic insurance concepts is a plus.

Qualifications

• High school graduate or equivalent required
• 1+ year experience in switchboard operations
• Bi-lingual abilities preferred

Responsibilities

• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Demonstrates skill and proficiency when executing overhead announcements.
• Understands and responds to all codes and alarm systems.

Skills

Proficient in English

Customer service

Communication skills

Microsoft Office

Attention to detail

Interpersonal skills

Organizational skills

Bi-lingual abilities preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN Shift: 24 Hours (United States of America) Address: 2525 S DOWNING ST City: DENVER State: Colorado Postal Code: 80210

Job Description: Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, and Abilities: Basic understanding of numerous computer systems. [Required] Must be proficient in the English language. [Required] Ability to communicate effectively. [Required] Customer service skills required. Experience with Microsoft Office Suite required. Ability to work with attention to detail in reading, writing, and computer tasks required. Organizational and interpersonal skills required. Ability to answer calls promptly, courteously, and accurately required. Knowledge of basic insurance concepts preferred. Bi-lingual abilities preferred. Ability to follow both written and verbal instructions required. Willingness to work flexible schedules, including nights, weekends, and holidays required. Ability and willingness to adapt to change required. Clear and precise speaking abilities required.

Education: High School Grad or Equiv [Required] Work Experience: 1+ experience in switchboard operations. [Required]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.19 - $28.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.