PRN Hospital Call Center Specialist (PBX/Dispatch)

AdventHealth; United States; On-site; USD 26,000 - 40,000; Part time

Job summary

AdventHealth in Denver, CO is seeking a PRN Hospital Communications Specialist to manage after-hours calls, maintain logs, and route inquiries to the appropriate departments and staff.

The role requires a high school diploma, strong English language proficiency, excellent customer service, and the ability to work nights, weekends, and holidays. Proficiency in Microsoft Office and basic insurance concepts is a plus.

Qualifications

• High school graduate or equivalent required
• 1+ year experience in switchboard operations
• Bi-lingual abilities preferred

Responsibilities

• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Demonstrates skill and proficiency when executing overhead announcements.
• Understands and responds to all codes and alarm systems.

Skills

Proficient in English

Customer service

Communication skills

Microsoft Office

Attention to detail

Interpersonal skills

Organizational skills

Bi-lingual abilities preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

AdventHealth in Denver, CO is seeking a PRN Hospital Communications Specialist to manage after-hours calls, maintain logs, and route inquiries to the appropriate departments and staff.

The role requires a high school diploma, strong English language proficiency, excellent customer service, and the ability to work nights, weekends, and holidays. Proficiency in Microsoft Office and basic insurance concepts is a plus.