Hospital Patient Financial Navigator

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-site role

Travel to clinic locations

Job summary

University of Alabama at Birmingham seeks a Financial Navigator to assess inpatient needs, verify eligibility for health services, and assist with enrollment in Cooper Green Mercy Health Services Authority programs. You will collect demographic and insurance data, and guide patients through complex financial assistance options.

On-site role with travel to nearby clinics; strong customer service, typing skills, and HIPAA-compliant recordkeeping are required to support patients and caregivers

Qualifications

• High school diploma required; dynamic, customer-service focused temperament.
• 2+ years of customer service experience required.
• Experience in health information management, hospital or clinic environment.
• Detail-oriented with strong communication skills.

Responsibilities

• Assess patient needs and assist with enrollment in Cooper Green programs.
• Verify insurance information and eligibility for services.
• Enroll patients for post-discharge follow-up and care coordination.
• Document in EMR and communicate with payors and providers.

Skills

Customer service

Communication skills

Typing 35 wpm

Health information mgmt

Education

High school diploma

Tools

NextGen EMR

Job description

University of Alabama at Birmingham seeks a Financial Navigator to assess inpatient needs, verify eligibility for health services, and assist with enrollment in Cooper Green Mercy Health Services Authority programs. You will collect demographic and insurance data, and guide patients through complex financial assistance options.

On-site role with travel to nearby clinics; strong customer service, typing skills, and HIPAA-compliant recordkeeping are required to support patients and caregivers