Compassionate Patient Financial Navigator

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Henry Ford Health is seeking a Financial Navigator to support uninsured and insured patients with financial obligations for prior and current care. You will work independently to obtain accurate financial information, resolve obligations, and connect patients with available resources.

Collaborate with clinics, insurance carriers, and healthcare providers to determine coverage and long-term care needs, while ensuring patient privacy and confidentiality across complex financial processes.

Qualifications

• High school diploma or GED equivalent.
• Two (2) years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Ability to perform mathematical calculations accurately.
• Associate Degree with coursework in mathematics, accounting, and computer science.
• Additional coursework in accounting, computers, financial counseling, and medical terminology.

Responsibilities

• Assist patients and families in understanding and resolving financial obligations for prior and current care.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise patients on available financial assistance programs and assist with application completion.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments to ensure seamless financial processes.
• Maintain patient privacy and confidentiality while handling sensitive financial information.

Education

High school diploma or GED

Associate Degree with coursework in mathematics, accounting, and computer science

Job description

Henry Ford Health is seeking a Financial Navigator to support uninsured and insured patients with financial obligations for prior and current care. You will work independently to obtain accurate financial information, resolve obligations, and connect patients with available resources.

Collaborate with clinics, insurance carriers, and healthcare providers to determine coverage and long-term care needs, while ensuring patient privacy and confidentiality across complex financial processes.