Patient Access & Financial Navigator

University of Alabama at Birmingham; Cooper (TX); On-site; USD 23,000 - 37,000; Full time

Job summary

Cooper Green Mercy Health Services Authority in Texas is seeking an Enrollment Financial Navigator to assess patient needs, verify eligibility for health care services, and guide enrollment after discharge. You will collect demographics, verify insurance, and educate patients while maintaining HIPAA confidentiality and a patient-friendly approach.

The role requires on-site work at Cooper Green facilities, strong communication skills, and experience in a health-care environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Experience in health information management, hospital or clinic environment preferred.
• Must be detail-oriented with the ability to handle confidentiality.
• Excellent communication skills and typing speed > 35 wpm.

Responsibilities

• Understand how financial toxicity can impact a patient’s wellness.
• Meet patients and families to enroll in Cooper Green programs and schedule follow-up.
• Evaluate eligibility and collect demographic and insurance information.
• Enter data accurately into the EMR and maintain patient confidentiality.
• Explain programs and assist patients in accessing financial assistance.
• Coordinate with payors, physicians, and care teams as needed.
• Provide compassionate customer service and calm assistance to distressed patients.

Skills

Customer service

Communication skills

Bilingual ability

Typing speed

Education

High School Diploma or equivalent

Job description

Cooper Green Mercy Health Services Authority in Texas is seeking an Enrollment Financial Navigator to assess patient needs, verify eligibility for health care services, and guide enrollment after discharge. You will collect demographics, verify insurance, and educate patients while maintaining HIPAA confidentiality and a patient-friendly approach.

The role requires on-site work at Cooper Green facilities, strong communication skills, and experience in a health-care environment.