Patient Enrollment & Financial Care Navigator

UAB Medicine; Cooper (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

Cooper Green Mercy Health Services Authority Enrollment Financial Navigator (CGM Cooper Green) plays a vital role in assessing patient needs, verifying eligibility, enrolling in care programs, and guiding patients through post-discharge follow-up. The role emphasizes HIPAA-compliant handling of sensitive demographics and insurance data while coordinating with hospitals.

The position requires strong customer service, bilingual communication, and proficiency with EMR systems like NextGen, plus the

Qualifications

• The position requires a high school diploma or equivalent. Dynamic, enthusiastic, and highly customer service-focused personality.
• 2+ Years of Customer Service experience is required.
• Experience in health information management, hospital or clinic environment
• Must be detail-oriented with the capability to handle confidentiality.
• Must have good communication skills.
• Must have computer proficiency with typing skills >35 words per minute.
• Access to reliable personal transportation with a valid driver's license and auto insurance required.
• Auto insurance must include: $100,000 bodily injury per person; $300,000 per accident for bodily injury liability; and $100,000 per accident for property damage liability.

Responsibilities

• Understand how financial toxicity can impact a patient’s wellness.
• Meet the patient and/or caregiver of the patient while the patient is hospitalized with the goal of enrolling them in Cooper Green’s program and scheduling follow-up.
• Work on-site at designated hospital to evaluate eligibility and enroll for health care services once discharged or while in house.
• Relays program and eligibility criteria to the patient.
• Communicates and collaborates with patients, physicians, and payors providing them with the necessary information and supporting financial documents.
• Promotes a culture of safety for patients through proper identification, reporting, and documentation.
• Ensures accurate and efficient processing of applicants applying for Indigent assistance.
• HIPAA compliant to ensure confidentiality and integrity for the patient's privacy.
• Customer service oriented when assisting patients and maintains a calm, reassuring demeanor.
• Work with patient and care givers to reduce / prevent financial toxicity by guiding patients through the complex healthcare system.
• Assist patients in gaining access to care by reducing financial barrier.
• Understand key programs, including Cooper Green Mercy Health Services Authority, Disability, Social Security, Medicare, Medicaid, and The Marketplace, and/or Commercial Payors.
• Ensure the patient has all of the information to make the right choice to leverage available programs and services.

Skills

Customer service orientation

Bilingual ability

Typing speed >35 wpm

Excellent communication skills

Education

High school diploma or equivalent

Job description

Cooper Green Mercy Health Services Authority Enrollment Financial Navigator (CGM Cooper Green) plays a vital role in assessing patient needs, verifying eligibility, enrolling in care programs, and guiding patients through post-discharge follow-up. The role emphasizes HIPAA-compliant handling of sensitive demographics and insurance data while coordinating with hospitals.

The position requires strong customer service, bilingual communication, and proficiency with EMR systems like NextGen, plus the