Patient Financial Navigator

Memorial Healthcare System; Plantation (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial, and insurance information, and verify coverage. The role emphasizes accuracy, compliance with notices, and delivering courteous service in a hospital, ambulatory, or medical office setting.

Responsibilities include explaining policies, collecting payments, providing estimates, and coordinating with care teams to ensure smooth patient experiences.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to verify demographics, insurance, and financial information.
• Attention to detail and accuracy in data collection.

Responsibilities

• Greet patients and guarantors and collect required information.
• Explain policies and obtain necessary signatures on notices and forms.
• Provide patient estimates and balance daily deposits of payments.
• Verify insurance benefits and coverage activation; determine filing order.
• Schedule appointments, obtain pre-certifications, and authorize services as needed.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial, and insurance information, and verify coverage. The role emphasizes accuracy, compliance with notices, and delivering courteous service in a hospital, ambulatory, or medical office setting.

Responsibilities include explaining policies, collecting payments, providing estimates, and coordinating with care teams to ensure smooth patient experiences.