Patient Finance Navigator

Henry-Ford-Health-2; West Bloomfield Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Financial Navigator to support patients\u2019 financial obligations across prior and current care. You will work with clinics and hospital departments to obtain accurate information, resolve bills, and connect patients with available resources.

In this role you\u2019ll help uninsured and insured patients navigate payment options while maintaining patient privacy and collaborating with physicians and staff to plan long-term care needs.

Qualifications

• High school diploma or GED required.
• Two years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Ability to perform mathematical calculations accurately.
• Associate Degree with coursework in mathematics, accounting, and computer science preferred.
• Additional coursework in accounting, computers, financial counseling, and medical terminology preferred.

Responsibilities

• Assist patients and families in understanding and resolving financial obligations for prior and current care.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise patients on available financial assistance programs and assist with application completion.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments to ensure seamless financial processes.
• Maintain patient privacy and confidentiality while handling sensitive financial information.

Skills

Financial navigation experience

Insurance eligibility verification

Financial counseling

Education

High school diploma or GED

Associate degree (preferred)

Job description

Henry Ford Health in Michigan is seeking a Financial Navigator to support patients\u2019 financial obligations across prior and current care. You will work with clinics and hospital departments to obtain accurate information, resolve bills, and connect patients with available resources.

In this role you\u2019ll help uninsured and insured patients navigate payment options while maintaining patient privacy and collaborating with physicians and staff to plan long-term care needs.