Concierge - part time evenings

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Patient Services Assistant to support patients, families, and visitors in the evenings. This 32-hour-per-week onsite role focuses on non-medical needs and helping everyone navigate the hospital efficiently.

You will guide guests on services, visiting hours, and procedures; coordinate intra-hospital transport; assist with appointment scheduling and discharge information; and act as a compassionate liaison with staff, while upholding privacy and dignity.

Qualifications

• High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.
• Customer service or healthcare experience preferred (1–2 years).

Responsibilities

• Provide personalized assistance and support to patients, families, and visitors.
• Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
• Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
• Serve as a liaison between patients, their families, and hospital staff.
• Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors, providing information about visiting hours, policies, and amenities.
• Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
• Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Skills

Hospital knowledge

Scheduling systems

Interpersonal skills

Organizational skills

Computer proficiency

Confidentiality

Education

High School Diploma or Equivalent

Job description

Job Summary

32 hrs/week evenings

Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients's non-medical needs are met.

• Provide personalized assistance and support to patients, families, and visitors.
• Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
• Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
• Serve as a liaison between patients, their families, and hospital staff.
• Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors, providing information about visiting hours, policies, and amenities.
• Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
• Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of hospital services, departments, and procedures.
• Familiarity with appointment scheduling systems and hospital software.
• Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems, communication tools, and relevant software.
• Ability to handle confidential and sensitive information with integrity.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

10 Vining Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.