Hospital Operator- Glenview, IL

Edward Elmhurst Health; Glenview, Northern (IL, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career growth

Medical insurance

Tuition reimbursement

Free parking

Wellness program

HSA options

Retirement match

Paid time off

Community involvement

Job summary

GBH Glenbrook Hospital in Glenview, IL is hiring a Hospital Operator to serve as the primary contact for all incoming calls and coordinate with hospital departments. You will record messages, provide information on visiting hours and services, and handle urgent calls with professionalism.

The role requires handling calls with empathy, ensuring accuracy in documentation, and supporting smooth hospital communications with HIPAA compliance.

Qualifications

• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting.

Responsibilities

• Answering all incoming calls professionally and routing them to the appropriate department or individual.
• Provide general information about the hospital, visiting hours, location, and services.
• Accurately recording and relaying messages to staff in a timely manner.
• Responding to emergencies and code calls, coordinating with the right personnel.
• Maintain detailed records of calls and messages, ensuring privacy compliance like HIPAA.

Skills

Customer service

Healthcare setting experience

Education

Bachelor's Degree preferred

Job description

## Hospital Operator- Glenview, ILApply: GBH Glenbrook Hospital Glenview: Full time: Posted Today: R47870**Hourly Pay Range:**$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Hospital Operator* Location: Glenview, IL* Full Time/Part Time: Full-Time **Hours: Mon, Tue, Wed, Thurs, Sat, Sun 4:30pm-1:00 AM*** Required Travel:* Holidays: 3 Holidays a year**A Brief Overview:** The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally. **What you will do:*** Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.* Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.* Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.* Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.* Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.* Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.* Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.* Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.* Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.**What you will need:*** Bachelors Degree Preferred* 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities