Hospital Operator

1300 Swedish Hospital; Chicago (IL); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Health Insurance options

Paid Time Off

Wellness Program

Retirement Options with Company Match

Job summary

SWH Swedish Hospital Chicago is seeking a Hospital Operator for part-time coverage (24 hours). The role involves handling incoming calls, providing hospital information, and relaying messages to staff with accuracy and empathy.

Applicants should have at least 1 year in a telephone operator or customer service role, preferably in healthcare, and a bachelor’s degree is preferred. On-site hours: Mon–Fri, with on-call and holiday coverage as needed.

Qualifications

• 1 year of experience in a telephone operator or customer service role, preferably in healthcare.
• Strong communication and listening skills required.
• Ability to provide accurate information about hospital services and hours.

Responsibilities

• Answer incoming calls professionally and route to the correct department.
• Provide general information about hospital services, hours, and location.
• Record and relay messages accurately and promptly.
• Assist in emergencies and code calls with proper coordination.
• Maintain detailed logs of calls and messages.
• Show empathy and professionalism when assisting distressed callers.

Skills

Communication

Customer service

Education

Bachelor's degree preferred

Job description

Position Details

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Hospital Operator

Location: SWH Swedish Hospital Chicago

Full Time/Part Time: Part-time (24 hours)

Hours: Monday-Friday: Thurs-Sat 4:3pm-1:00am on Call: Yes Holidays: Yes

Responsibilities

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

Requirements

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Employer Description

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.