Hospital Call Center Operator — Patient Info & Support

NorthShore University HealthSystem; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free Parking at designated locations

Health benefits

Paid Time Off

Retirement options with company match

Job summary

NorthShore University HealthSystem in Chicago, IL seeks a Hospital Operator to be the first point of contact for incoming calls, directing calls, taking messages, and providing information.

This full-time on-site role requires clear communication, empathy, and accuracy; duties include handling emergency calls, maintaining records, and ensuring HIPAA compliance while delivering excellent customer service.

Qualifications

• Experience in a telephone operator or customer service role.
• Healthcare or hospital setting preferred.
• Strong communication and empathy for callers.

Responsibilities

• Professionally answer incoming calls and route to the appropriate department.
• Provide general information about the hospital, visiting hours, location, and services.
• Record and relay messages accurately and promptly to staff.
• Respond to emergencies and code calls, coordinating with appropriate personnel.

Skills

Customer service

Telephone etiquette

Education

Bachelor's degree preferred

Job description

NorthShore University HealthSystem in Chicago, IL seeks a Hospital Operator to be the first point of contact for incoming calls, directing calls, taking messages, and providing information.

This full-time on-site role requires clear communication, empathy, and accuracy; duties include handling emergency calls, maintaining records, and ensuring HIPAA compliance while delivering excellent customer service.