Hospital Operator

Tenet Healthcare; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Abrazo Community Health Network is seeking a dedicated switchboard operator to manage the hospital PBX system, route calls, and relay messages with a courteous, professional voice. You will support daily operations during a Monday–Friday shift, ensuring accurate information flow across departments.

The role emphasizes quick, calm responses to emergencies and a focus on patient-first service. Training is provided, with opportunities to grow within the health network.

Qualifications

• High School diploma or GED required.
• On the job training provided.
• Experience with switchboard or telephone work preferred.

Responsibilities

• Operate PBX and route calls.
• Respond quickly to emergencies with proper paging.
• Relay messages and update contact info as needed.
• Maintain courteous, professional communication.

Skills

Interpersonal skills

Phone etiquette

Calm under pressure

Self-motivation

Education

High School diploma or GED

Tools

PBX system

Job description

Overview

Embark on a rewarding career with Abrazo Community Health Network hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Abrazo Community Health Network, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

SHIFT : Monday through Friday, 6:30 a.m.- 3 p.m.

To effectively handle communications and codes through the switchboard and to relay calls and messages to the proper person or department using a pleasant, clear phone voice and proper etiquette skills so that customers perceive excellent, competent service.

Responsibilities

• Operates the PBX answering incoming and in-house call requests.
• Responds to all emergency codes quickly and calmly with appropriate overhead paging.
• Contacts patients for an address update as indicated by Supervisor.
• Reviews updates in the communication book and initial memos.
• Inventories contents of safe at the beginning of each shift in the presence of a security guard.
• Assigns loaner beepers and programs new beepers.
• Ensures courteous and professional dialog with all customers.
• Other related job tasks or responsibilities as assigned

Qualifications

• Minimum Requirements
  • Special Skills:
    • Must be able to react quickly and calmly to emergency situations and work without direct supervision.
    • Must possess good interpersonal skills.
    • Must exude excellent communication skills including proper phone etiquette.
  • Education: High School Diploma or equivalent GED.
  • Experience: On the job training.
• Preferred Requirements
  • Experience: Previous switchboard or telephone experience.

Organization Description

Tenet’s hospital operations segment includes 52 acute care and specialty hospitals in nine states, as well as other facilities such as primary and specialty care clinics, diagnostic imaging centers, micro-hospitals and off-campus emergency departments. Our hospitals are well known for delivering excellent medical care and offering a complete range of services tailored to the needs of each community we serve. From preventative and diagnostic services to expertise in some of the world’s leading technologies, we work with multidisciplinary teams of physicians and healthcare professionals dedicated to the good health and well-being of our neighbors. Tenet also offers opportunities to work at the corporate level in Dallas, TX and in the markets we serve. Corporate and executive positions support the mission of the enterprise.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.