Patient Access Representative PBX

Tenet Healthcare; San Ramon (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid time off

Job summary

Tenet Healthcare is seeking a front desk/guest services representative at San Ramon Medical Center. You will greet patients, handle calls, and assist with basic registration and demographic data entry in a busy hospital setting.

The role requires strong customer service skills, ability to work in a fast-paced environment, and adherence to hospital policies. Shift is Mon-Fri 2:30PM-11PM with some weekend OT potential.

Qualifications

• Must have typing speed of 35 wpm.
• Experience with basic hospital reception and PBX systems preferred.
• Strong customer service skills and ability to communicate clearly.

Responsibilities

• Greet and assist patients and visitors following Conifer standards.
• Answer inbound and outbound calls and operate PBX system.
• Scan and file patient information packets and ensure proper demographic entry.

Skills

Typing 35 wpm

PBX operations

Customer service experience

Fast-paced environment

Oral and written communication

Education

High School Diploma or GED

Some college coursework

Job description

Job Summary

Working Location: San Ramon Medical Center

Shift Information: Monday - Friday 2:30PM-11PM (Ability to pick up over time on Weekends sometimes available)

JOB SUMMARY

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

1. Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
2. Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
3. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

OTHER

• Must be available to work hours and days as needed based on departmental/system demands.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Resolves Physician's office and Patient issues.
• May experience extreme patient volumes and uncooperative Patients.

Compensation and Benefit Information

Compensation

• Pay: $25.00 - $28.00 per hour.
• Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.