Telecom Attendant

Abrazo Health; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

Abrazo Community Health Network seeks a switchboard operator to manage calls and relay messages with a courteous, clear voice. You will handle the main switchboard, respond to emergencies, and coordinate with departments to ensure accurate contact information.

The role focuses on professional communication, quick problem-solving, and adherence to etiquette while maintaining patient privacy and service quality.

Qualifications

• Must possess good interpersonal skills.
• Must exude excellent communication skills including proper phone etiquette.
• Ability to react quickly and calmly to emergencies and work without direct supervision.

Responsibilities

• Operates the PBX, answering incoming and in-house calls.
• Responds to all emergency codes quickly and calmly with appropriate paging.
• Contacts patients for address updates as directed by Supervisor.
• Reviews updates in the communication book and initial memos.
• Maintains security by inventorying contents of the safe at shift start with a guard present.
• Assigns loaner beepers and programs new beepers.
• Ensures courteous and professional dialogue with all customers.
• Performs other related tasks as assigned.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Emergency response calmness

Education

High School Diploma or GED

Tools

PBX system

Job description

Overview

Embark on a rewarding career with Abrazo Community Health Network hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note

Eligibility for benefits may vary by location and is determined by employment status

Job Summary

To effectively handle communications and codes through the switchboard and to relay calls and messages to the proper person or department using a pleasant, clear phone voice and proper etiquette skills so that customers perceive excellent, competent service.

Responsibilities

• Operates the PBX answering incoming and in-house call requests.
• Responds to all emergency codes quickly and calmly with appropriate overhead paging.
• Contacts patients for an address update as indicated by Supervisor.
• Reviews updates in the communication book and initial memos.
• Inventories contents of safe at the beginning of each shift in the presence of a security guard.
• Assigns loaner beepers and programs new beepers.
• Ensures courteous and professional dialog with all customers.
• Other related job tasks or responsibilities as assigned

Qualifications

• Minimum Requirements
  • Special Skills:
    • Must be able to react quickly and calmly to emergency situations and work without direct supervision.
    • Must possess good interpersonal skills.
    • Must exude excellent communication skills including proper phone etiquette.
  • Education: High School Diploma or equivalent GED.
  • Experience: On the job training.
• Preferred Requirements
  • Experience: Previous switchboard or telephone experience.

Organization Description

Tenet’s hospital operations segment includes 52 acute care and specialty hospitals in nine states, as well as other facilities such as primary and specialty care clinics, diagnostic imaging centers, micro-hospitals and off-campus emergency departments. Our hospitals are well known for delivering excellent medical care and offering a complete range of services tailored to the needs of each community we serve. From preventative and diagnostic services to expertise in some of the world’s leading technologies, we work with multidisciplinary teams of physicians and healthcare professionals dedicated to the good health and well-being of our neighbors. Tenet also offers opportunities to work at the corporate level in Dallas, TX and in the markets we serve. Corporate and executive positions support the mission of the enterprise.

Employment Practices

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.