Hospital Operations Manager

NVA General Practice; Springfield (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Salary $60k–$75k DOE

Annual bonus paid quarterly

Health insurance

Mental health benefits

401(k) with match

Paid time off

Continuing education stipends

Work-life balance

Job summary

Bradford Park Animal Hospital is seeking an Operations Manager to lead our expanding team on site. You will work with the Managing Veterinarian to ensure efficient, profitable hospital operations and superior client care.

The role focuses on driving revenue, controlling costs, and cultivating a culture of service excellence. Regular on-site presence is essential to supervise staff and maintain high standards in patient care and client experience.

Qualifications

• Bachelor's degree preferred.
• 3–5 years' managerial experience.
• Experience in hospital/retail/service settings a plus.

Responsibilities

• Own the hospital P&L and drive revenue growth.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable and hospital costs.
• Oversee inventory, payroll, labor scheduling, and cost controls.
• Lead staff to improve patient care and client service.
• Implement new technologies to improve operational efficiency.
• Foster a positive hospital culture and client experience.

Skills

Leadership

P&L management

Customer service

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Bradford Park Animal Hospital is actively seeking a results-driven Operations Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you! For more details, please visit our website at: https://www.bradfordparkvet.com/

The Opportunity

As a Hospital Operations Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• $60,000 - $75,000 Annually Salary (DOE)
• Annual Bonus Opportunity paid out quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Address: 1255 E Independence St, Springfield, MO 65804