Hospital Operations Manager

NVA General Practice; Mansfield Center (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Quarterly Bonus

Health Insurance

Mental Health Benefits

401k with Match

PTO

Continuing Education Stipends

Fair Work-Life Balance

Job summary

East Brook Animal Hospital is seeking a results-driven Hospital Manager to lead our expanding team. You will partner with the Managing Veterinarian to drive revenue, manage costs, and maintain top-notch patient care and customer service.

Regular on-site presence is a fundamental requirement as you oversee daily operations and foster a collaborative team culture. Ideal candidates have a background in veterinary medicine management or related services, 3–5 years in a managerial role, and a

Qualifications

• Bachelor's degree preferred in business or related field.
• 3–5 years of experience in a managerial role, including customer service.
• Experience in hospital, retail, or service-based industry with increasing responsibility is a plus.

Responsibilities

• Own P&L and be accountable for hospital performance.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable and payroll.
• Oversee inventory and control facility and administrative costs.
• Develop hospital schedule and manage labor costs.
• Promote best practices and lead process improvements.
• Drive client service excellence and overall hospital culture.
• Implement new technologies to improve efficiency.
• Maintain licensure for DVMs.

Skills

Managerial Experience

Customer Service

Team Leadership

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? East Brook Animal Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in veterinary medicine management (preferred) or retail, services, hospitality, human healthcare, or consumer services, we want to hear from you!

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staffDevelop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• $65,000 - $80,000 Annual Salary
• Quarterly Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance