Hospital Operations Manager

Star Valley Veterinary Clinic; New York (NY); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Riverside Animal Hospital is seeking a Hospital Manager to lead our expanding team and partner with the Managing Veterinarian to ensure profitable, high-quality patient care and exceptional customer service. In-person attendance is a fundamental requirement as you oversee operations and staff.

You will own the hospital’s P&L, forecast needs with regional leadership, manage payroll and labor costs, and drive efficiency and best practices across client service, operations, and administration.

Formación

• Bachelor’s degree in business or related field preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in a hospital, retail, or service-based industry a plus.

Responsabilidades

• Own the hospital P&L and report on performance.
• Forecast needs with regional leadership.
• Manage accounts receivable and payroll.
• Control costs via inventory and labor management.
• Lead the team to improve processes and implement new tech.
• Drive patient care and client service excellence.

Conocimientos

Team leadership

Customer service

Financial management

Operations management

Educación

Bachelor's degree in business or related field

Descripción del empleo

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Riverside Animal Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at: https://www.riversideanimalhospitalnorth.com/

The Opportunity:

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMsProvide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus