Hospital Operations Manager

NVA General Practice; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k match

Parental leave

Bonus program

Continuing education

PTO

Mental health benefits

Work-life balance

Job summary

Riverside Animal Hospital is seeking a results-driven Hospital Manager to lead our expanding team. You will collaborate with the Managing Veterinarian to ensure profitable operation and top-notch patient care with exceptional client service.

You will own the hospital's P&L, forecast needs, manage costs, and implement new technologies to improve efficiency. Regular on-site presence and strong leadership are essential to building a cohesive team and a culture of excellence.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years of managerial experience, including customer service.
• Experience in hospital, retail, or service-based settings with increased responsibility is a plus.

Responsibilities

• Own the hospital's P&L and be accountable for performance.
• Collaborate with regional leadership to forecast needs and trends.
• Manage accounts receivable and oversee inventory and costs.
• Schedule development and labor-cost management.
• Lead staff and promote best practices and culture of patient care and client service.
• Implement new technologies and initiatives to improve efficiency.

Skills

Team leadership

Customer service

Operations management

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Riverside Animal Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at: https://www.riversideanimalhospitalnorth.com/

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staffDevelop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• $80,000 - $100,000 Annually
• Quarterly Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• Paid Parental Leave
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance