Hospital Operations Manager

National Veterinary Associates; Mansfield Center (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

East Brook Animal Hospital in Mansfield Center, CT, is seeking a dynamic Hospital Manager to lead our expanding team. Working with the Managing Veterinarian, you will oversee operations, drive revenue, manage costs, and foster a culture of top-tier patient care and client service.

Regular on-site presence is required as you coordinate scheduling, inventory, payroll, and compliance, while implementing new initiatives to improve efficiency and teamwork.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years of experience in a managerial role, including customer service experience.
• Experience in hospital, retail, or service industries with increased responsibility is a plus.

Responsibilities

• Own the hospital P&L and overall performance.
• Collaborate with regional leadership to forecast needs and identify trends.
• Manage accounts receivable and control costs.
• Oversee hospital inventory, labor scheduling, and payroll.
• Drive changes to improve processes, workflows, and client service.
• Lead the hospital team to deliver high-quality patient care and service.
• Ensure licensures for DVMs are current and compliant.
• Implement new technologies and initiatives to improve efficiency.

Skills

People management

Customer service

Budgeting

Education

Bachelor's degree in business or related field

Job description

Hospital Name: East Brook Animal Hospital

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? East Brook Animal Hospital is actively seeking a results-driven Manager to lead our expanding team!If this sounds like you and you have a background in veterinary medicine management (preferred) or retail, services, hospitality, human healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus