Hospital Operations Manager

National Veterinary Associates; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Northpark Animal Hospital in Houston is seeking a results-driven Hospital Manager to lead our expanding team. In this role you will work closely with the Managing Veterinarian to drive revenue, manage costs, and ensure top-notch patient care and exceptional customer service.

Regular on-site attendance is required as you oversee operations, staffing, scheduling, and the implementation of new technologies to improve efficiency and culture within the hospital.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in hospital, retail, or service setting a plus.

Responsibilities

• Own P&L and hospital performance.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable.
• Oversee hospital inventory and control costs.
• Manage payroll for hospital staff.
• Develop hospital schedule and manage labor costs.
• Champion change and promote best practices.
• Lead the hospital team to improve processes across client service, operations, and admin tasks.
• Implement new technologies to improve efficiency.
• Establish and drive hospital culture.
• Track licensure for all DVMs.
• Provide feedback and handle challenging conversations.
• Demonstrate and reinforce top-level client service.

Skills

Team leadership

P&L ownership

Budgeting

Customer service

Operations management

Change management

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Northpark Animal Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus