Hospital Operations Manager

Pampered Paws Animal Hospital LLC; Oxford (AL); On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

National Veterinary Associates is seeking a Veterinary Hospital Manager in Canada, Nova Scotia, Town of Oxford. In this role, you will lead the hospital, ensuring exceptional patient care and client service while managing operational efficiency and profitability.

The ideal candidate will have a bachelor's degree and 3-5 years of managerial experience, alongside strong leadership skills. NVA provides a robust benefits program, including health insurance, 401k with matching, and paid time off.

Qualifications

• 3-5 years of experience in a managerial role required.
• Prior experience in a hospital, retail, or service-based setting.

Responsibilities

• Oversee hospital operations and team management.
• Drive revenue and manage costs for the hospital.
• Champion change and identify best practices.

Skills

Managerial skills

Customer service

Leadership

Operational efficiency

Education

Bachelor’s degree in business or related field

Job description

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Pampered Paws Animal Hospitalis seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.