Hospital Lobby Concierge & Guest Services

Memorial Health; Springfield (IL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Paid time off

Health/dental/vision insurance

Résumé du poste

Memorial Health in Springfield, IL invites qualified candidates for a full-time on-site Guest Services role. You will provide information, wayfinding, and concierge-style support to patients, families, and visitors, escort guests, and round the main lobby to assist as needed.

Ideal candidates will have at least 2 years of customer service experience, exceptional interpersonal skills, and basic computer and reception etiquette abilities.

Qualifications

• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.

Responsabilités

• Utilize effective customer service skills by providing support to patients, guests, physicians, and MMC staff. Exceptional interpersonal and guest relations skills are essential for satisfactory performance in this position.
• Greet patients as they arrive in a warm and welcoming manner, using AIDET during interactions.
• Escorting guests to their destination as needed or arranging for a teammate to provide Greet and Feet service.
• Operate the phone and computer to obtain necessary information to satisfy guest needs; demonstrate receptionist skills and telephone etiquette.
• Round regularly on the main lobby area to assist guests and provide updates as able.
• Maintain emotional control during times of stress and assist in conflict resolution when needed.
• Assist guests with making phone calls for cabs or transport, and help them reach other campus locations.
• Ensure adequate comfort supplies in the Main Lobby area and coordinate with ancillary support areas when service is needed.

Connaissances

Customer service

Interpersonal skills

Guest relations

Reception skills

Telephone etiquette

Emotional control

Conflict resolution

Mobility assistance

Formation

High school diploma or equivalent

Description du poste

Memorial Health in Springfield, IL invites qualified candidates for a full-time on-site Guest Services role. You will provide information, wayfinding, and concierge-style support to patients, families, and visitors, escort guests, and round the main lobby to assist as needed.

Ideal candidates will have at least 2 years of customer service experience, exceptional interpersonal skills, and basic computer and reception etiquette abilities.