Front Lobby Guest Experience Specialist

Springfield Memorial Hospital; United States; Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) match

Health/dental/vision insurance

Descripción de la vacante

Memorial Health in Springfield, IL is seeking a friendly guest services associate to provide information, wayfinding, and welcoming assistance to patients, families, and visitors. You will support MMC staff, escort guests, and help maintain a safe, courteous lobby environment.

The role emphasizes exceptional interpersonal skills, strong communication, and professional reception duties in a fast-paced healthcare setting.

Formación

• Education equivalent to high school graduation is recommended.
• 2 years of customer service experience preferred.
• Exceptional interpersonal and guest relations skills required.
• Basic computer skills and courteous reception/telephone etiquette expected.

Responsabilidades

• Provide information, wayfinding, and guest services to patients, families and visitors.
• Greet guests warmly and use AIDET during interactions.
• Escort guests to their destination and assist with mobility as needed.
• Round in the Main Lobby to assist guests and maintain comfort supplies.
• Coordinate with staff and departments to ensure timely guest support.

Conocimientos

Customer service

Interpersonal skills

Guest relations

Telephone etiquette

Reception skills

Computer literacy

Educación

High school diploma or equivalent

Descripción del empleo

Memorial Health in Springfield, IL is seeking a friendly guest services associate to provide information, wayfinding, and welcoming assistance to patients, families, and visitors. You will support MMC staff, escort guests, and help maintain a safe, courteous lobby environment.

The role emphasizes exceptional interpersonal skills, strong communication, and professional reception duties in a fast-paced healthcare setting.