Front Lobby Assistant - Part-Time

Memorial Health; Springfield (IL); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) match

Health insurance

Dental insurance

Vision insurance

Descripción de la vacante

Memorial Health is seeking a friendly Guest Services Associate to provide information, wayfinding, and welcoming assistance to patients, families, and visitors at Memorial Medical Center in Springfield. You will greet arrivals, escort guests, and support staff while upholding our standards of safety, courtesy, quality, and efficiency in a bustling lobby.

The role requires standing for extended periods, assisting guests with wheelchairs, and coordinating with campus locations.

Formación

• Education equivalent to graduation from high school is recommended.
• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.
• Must be able to stand for extended periods of time, push wheelchairs, and provide gentle physical assistance to guests in need.

Responsabilidades

• Utilise effective customer service skills by providing support to patients, guests, physicians, and Memorial Medical Center staff.
• Greet patients as they arrive in a warm and welcoming manner using AIDET.
• Escort guests to their destination as needed or arrange for teammates to provide service.
• Use phone and computer to obtain information and satisfy guest needs; demonstrate receptionist skills and telephone etiquette.
• Round on guests in the main lobby area, providing updates and information as able.
• Maintain composure under stress and assist in conflict resolution.
• Assist guests with transportation needs and campus wayfinding.

Conocimientos

Customer service

Interpersonal skills

Telephone etiquette

Computer skills

Emotional control

Conflict resolution

Educación

High school diploma or equivalent

Descripción del empleo

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Provide information, wayfinding, and guest services to patient, family, and visitor in a warm, welcoming, and timely manner. Initiate the Great Patient Experience with guests upon their arrival to Memorial Medical Center (MMC). Provide guest services support to Medical Center staff and departments when called upon. Ensure patients and visitors are escorted to their desired destination. Round on MMC Main Lobby waiting areas and assist guests as necessary. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Job Description

• Education equivalent to graduation from high school is recommended.
• Experience:
• Other Knowledge/Skills/Abilities:
• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.
• Must be able to stand for extended periods of time, push wheelchairs, and provide gentle physical assistance to guests in need (i.e. assisting guests in and out of wheelchairs).

1. Utilise effective customer service skills by providing support to patients, guests, physicians, and Memorial Medical Center (MMC) staff. Exceptional interpersonal and guest relations skills are essential for satisfactory performance in this position.
2. Greet patients as they arrive in a warm and welcoming manner. Practice AIDET during guest interactions (Acknowledge guest, Introducing yourself, providing Descriptions and Explanations, and Thanking guests for choosing MMC).
3. Escort guests to their destination as needed or arranging for a teammate to provide Greet and Feet service.
4. Utilising phone and computer to obtain necessary information to satisfy guest needs. Must demonstrate exceptional receptionist skills and outstanding telephone etiquette.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
6. Round regularly on guests in the main lobby area of MMC. Rounding includes approaching guests with a warm smiling demeanor, introducing yourself, using AIDET during conversations, providing informational updates as able.
7. Must maintain emotional control during times of stress. Demonstrates the ability to appropriately handle disgruntled guests and assist in conflict 8. Standing for extended periods of time, pushing wheelchairs, providing gentle assistance to guests in need (e.g. assisting guests in and out of wheelchairs).
8. Standing for extended periods of time, pushing wheelchairs, providing gentle assistance to guests in need (e.g. assisting guests in and out of wheelchairs).
9. Assist guests with making phone calls for cabs, transport vehicles, appointments. Also assists guests if assistance is needed in reaching other campus locations (e.g. Baylis, SIU, Springfield Clinic).
10. Ensures adequate comfort supplies (e.g. Kleenex, hand sanitizer) are available in the Main Lobby area.
11. Contacts ancillary support areas (e.g. housekeeping, engineering) if Main Lobby Entrance, Waiting Area, and Restrooms need serviced.
12. Provide guests with information (e.g. booklets) of Springfield hotels, restaurants, entertainment, and other sites of interest.
13. Contribute to the successful achievement of the Health System’s Mission, Vision and Values by providing patient-centered care and caring every day.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Pay Transparency $15.75 - $22.52 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

• Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.
• All benefits can be found at https://jobs.memorial.health/about/benefits/.

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.