FRONT LOBBY ASSISTANT (2082)

Memorial Health; Springfield (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Paid time off

Health/dental/vision insurance

Descripción de la vacante

Memorial Health in Springfield, IL invites qualified candidates for a full-time on-site Guest Services role. You will provide information, wayfinding, and concierge-style support to patients, families, and visitors, escort guests, and round the main lobby to assist as needed.

Ideal candidates will have at least 2 years of customer service experience, exceptional interpersonal skills, and basic computer and reception etiquette abilities.

Formación

• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.

Responsabilidades

• Utilize effective customer service skills by providing support to patients, guests, physicians, and MMC staff. Exceptional interpersonal and guest relations skills are essential for satisfactory performance in this position.
• Greet patients as they arrive in a warm and welcoming manner, using AIDET during interactions.
• Escorting guests to their destination as needed or arranging for a teammate to provide Greet and Feet service.
• Operate the phone and computer to obtain necessary information to satisfy guest needs; demonstrate receptionist skills and telephone etiquette.
• Round regularly on the main lobby area to assist guests and provide updates as able.
• Maintain emotional control during times of stress and assist in conflict resolution when needed.
• Assist guests with making phone calls for cabs or transport, and help them reach other campus locations.
• Ensure adequate comfort supplies in the Main Lobby area and coordinate with ancillary support areas when service is needed.

Conocimientos

Customer service

Interpersonal skills

Guest relations

Reception skills

Telephone etiquette

Emotional control

Conflict resolution

Mobility assistance

Educación

High school diploma or equivalent

Descripción del empleo

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Provide information, wayfinding, and guest services to patient, family, and visitor in a warm, welcoming, and timely manner.

Provide guest services support to Medical Center staff and departments when called upon.

Ensure patients and visitors are escorted to their desired destination.

Round on MMC Main Lobby waiting areas and assist guests as necessary.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Job Description

Education and Qualifications

• Education equivalent to graduation from high school is recommended.
• Licensure/Certification/Registry:
• Experience:
• Other Knowledge/Skills/Abilities:
• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.
• Must be able to stand for extended periods of time, push wheelchairs, and provide gentle physical assistance to guests in need (i.e. assisting guests in and out of wheelchairs).

1. 1. Utilize effective customer service skills by providing support to patients, guests, physicians, and Memorial Medical Center (MMC) staff. Exceptional interpersonal and guest relations skills are essential for satisfactory performance in this position.
2. 2. Greet patients as they arrive in a warm and welcoming manner. Practice AIDET during guest interactions (Acknowledge guest, Introducing yourself, providing Descriptions and Explanations, and Thanking guests for choosing MMC). undefined
3. 3. Escorting guests to their destination as needed or arranging for a teammate to provide Greet and Feet service. undefined
4. 4. Utilizing phone and computer to obtain necessary information to satisfy guest needs. Must demonstrate exceptional receptionist skills and outstanding telephone etiquette.
5. 5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others. COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude. QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results. EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
6. 6. Round regularly on guests in the main lobby area of MMC. Rounding includes approaching guests with a warm smiling demeanor, introducing yourself, using AIDET during conversations, providing informational updates as able.
7. 7. Must maintain emotional control during times of stress. Demonstrates the ability to appropriately handle disgruntled guests and assist in conflict
8. 8. Standing for extended periods of time, pushing wheelchairs, providing gentle assistance to guests in need (e.g. assisting guests in and out of wheelchairs).
9. 9. Assist guests with making phone calls for cabs, transport vehicles, appointments. Also assists guests if assistance is needed in reaching other campus locations (e.g. Baylis, SIU, Springfield Clinic).
10. 10. Ensures adequate comfort supplies (e.g. Kleenex, hand sanitizer) are available in the Main Lobby area.
11. 11. Contacts ancillary support areas (e.g. housekeeping, engineering) if Main Lobby Entrance, Waiting Area, and Restrooms need serviced.
12. 12. Provide guests with information (e.g. booklets) of Springfield hotels, restaurants, entertainment, and other sites of interest.
13. 13. Contribute to the successful achievement of the Health System’s Mission, Vision and Values by providing patient-centered care and caring every day.
14. 14. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Pay Transparency Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/. If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.