Guest Experience Concierge – Front Desk (On-Site)

Memorial Health; Springfield (IL); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Paid time off

401(k) match

Health insurance

Dental insurance

Vision insurance

Résumé du poste

Memorial Health is seeking a friendly Guest Services Associate to provide information, wayfinding, and welcoming assistance to patients, families, and visitors at Memorial Medical Center in Springfield. You will greet arrivals, escort guests, and support staff while upholding our standards of safety, courtesy, quality, and efficiency in a bustling lobby.

The role requires standing for extended periods, assisting guests with wheelchairs, and coordinating with campus locations.

Qualifications

• Education equivalent to graduation from high school is recommended.
• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.
• Must be able to stand for extended periods of time, push wheelchairs, and provide gentle physical assistance to guests in need.

Responsabilités

• Utilise effective customer service skills by providing support to patients, guests, physicians, and Memorial Medical Center staff.
• Greet patients as they arrive in a warm and welcoming manner using AIDET.
• Escort guests to their destination as needed or arrange for teammates to provide service.
• Use phone and computer to obtain information and satisfy guest needs; demonstrate receptionist skills and telephone etiquette.
• Round on guests in the main lobby area, providing updates and information as able.
• Maintain composure under stress and assist in conflict resolution.
• Assist guests with transportation needs and campus wayfinding.

Connaissances

Customer service

Interpersonal skills

Telephone etiquette

Computer skills

Emotional control

Conflict resolution

Formation

High school diploma or equivalent

Description du poste

Memorial Health is seeking a friendly Guest Services Associate to provide information, wayfinding, and welcoming assistance to patients, families, and visitors at Memorial Medical Center in Springfield. You will greet arrivals, escort guests, and support staff while upholding our standards of safety, courtesy, quality, and efficiency in a bustling lobby.

The role requires standing for extended periods, assisting guests with wheelchairs, and coordinating with campus locations.