Hospital Lobby Concierge — Guest Services & Wayfinding

Springfield Memorial Hospital; United States; Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision insurance

Paid time off

401(k) match

Résumé du poste

Memorial Health in Springfield, IL is seeking a customer-focused Guest Services Associate to provide information, wayfinding, and welcoming guest services to patients, families, and visitors on-site. You will escort guests, assist MMC staff, and round in the Main Lobby to ensure a safe, courteous, and efficient experience.

The role emphasizes exceptional interpersonal and guest relations skills, with requirements for basic computer use and professional telephone etiquette.

Qualifications

• Education equivalent to graduation from high school is recommended.
• 2 years customer service skills preferred.
• Exceptional interpersonal and guest relations skills absolutely required.
• Basic computer skills required.
• Reception and telephone etiquette skills required.
• The ability to maintain emotional control during times of stress required.
• The ability to appropriately handle disgruntled guests and assist in conflict resolution required.

Responsabilités

• Provide information, wayfinding, and guest services to patients, family, and visitors in a warm, welcoming, and timely manner.
• Provide guest services support to Medical Center staff and departments when called upon.
• Ensure patients and visitors are escorted to their desired destination.
• Round on MMC Main Lobby waiting areas and assist guests as necessary.
• Contribute to Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency.

Connaissances

Customer service

Interpersonal skills

Reception etiquette

Telephone etiquette

Emotional control

Conflict resolution

Standing long hours

Formation

High school diploma or equivalent

Outils

Basic computer skills

Description du poste

Memorial Health in Springfield, IL is seeking a customer-focused Guest Services Associate to provide information, wayfinding, and welcoming guest services to patients, families, and visitors on-site. You will escort guests, assist MMC staff, and round in the Main Lobby to ensure a safe, courteous, and efficient experience.

The role emphasizes exceptional interpersonal and guest relations skills, with requirements for basic computer use and professional telephone etiquette.