Hospital IT Support Technician — Tier 1

Phoebe Putney Memorial Hospital, Inc.; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Phoebe Putney Memorial Hospital, Inc. is seeking a Day Shift IT Support Specialist to provide day-to-day micro-computer support across the hospital and affiliates. You will install, configure and troubleshoot computer hardware and software for end users.

The role requires an Associate’s degree (or technical degree) in CS or related field, plus 5+ years of experience and CompTIA A+ certification. Work in a hospital environment with a focus on timely issue resolution and user support.

Qualifications

• Associate's Degree in Computer Science or related field required or vocational/technical degree in Computer Science or related field.
• 4 years additional relevant experience is acceptable.
• Required work experience 5 or more years experience in Computer Science or related field.

Responsibilities

• Provides frontline Tier 1 support to end users to resolve a variety of issues, including hospital-based applications and Information Systems policies and practices.
• Identifies and resolves hardware and software problems to the network level; escalates complex issues as needed.
• Installs and configures new micro-computer hardware and software with users, vendors and IS staff.
• Documents actions taken to resolve Trouble Tickets and Work Orders in the Magic Service Desk software.
• Communicates with customers according to established priority schemes and schedules Work Orders within two days of receipt.

Job description

Phoebe Putney Memorial Hospital, Inc. is seeking a Day Shift IT Support Specialist to provide day-to-day micro-computer support across the hospital and affiliates. You will install, configure and troubleshoot computer hardware and software for end users.

The role requires an Associate’s degree (or technical degree) in CS or related field, plus 5+ years of experience and CompTIA A+ certification. Work in a hospital environment with a focus on timely issue resolution and user support.