Clinical IT Support Technician

Move Vertical; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Move Vertical seeks an IT Support Technician to deliver Tier 1/2 technical support across a health system. You will troubleshoot hardware, software, networking, and peripheral issues for clinical and administrative staff in a fast-paced healthcare setting.

The ideal candidate is dependable, service-oriented, technically capable, and able to assist users with varying technical experience. Occasional travel between facilities may be required.

Qualifications

• High school diploma or GED required.
• Current HIPAA training/certificate required.
• Basic understanding of computer hardware, software, and networking.
• Experience troubleshooting Windows computers.
• Familiarity with Microsoft 365 apps (Outlook/Teams/Word/Excel).
• Strong customer-service and communication skills.
• Ability to troubleshoot issues logically and independently.
• Ability to document work in a ticketing system.
• Maintain confidentiality with patient/healthcare information.

Responsibilities

• Provide Tier 1 and basic Tier 2 support to healthcare staff.
• Troubleshoot desktops, laptops, monitors, printers, scanners, mobiles and peripherals.
• Install, configure, deploy, and replace IT equipment.
• Troubleshoot Windows OS and common business apps.
• Assist with password resets and account access issues; basic Microsoft 365 apps.
• Support network connectivity, Wi-Fi, printers and peripherals.
• Respond to help desk tickets and document steps/resolutions.
• Escalate complex issues to the IT team.
• Assist with onboarding/offboarding; workstation and account setup.
• Maintain asset records and comply with security procedures.
• Provide professional IT support to clinical/non-clinical users; HIPAA compliance.

Skills

Customer service

Communication

Troubleshooting

Documentation

Confidentiality

Education

High school diploma or GED

HIPAA training certificate (preferred)

Tools

Active Directory

Microsoft 365

Job description

Move Vertical seeks an IT Support Technician to deliver Tier 1/2 technical support across a health system. You will troubleshoot hardware, software, networking, and peripheral issues for clinical and administrative staff in a fast-paced healthcare setting.

The ideal candidate is dependable, service-oriented, technically capable, and able to assist users with varying technical experience. Occasional travel between facilities may be required.