IT Support Technician

Move Vertical; Wilmington (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Move Vertical is seeking an IT Support Technician to provide frontline technical support for clinical and administrative staff across the health system. The role focuses on hardware, software, network, and peripheral troubleshooting in a fast-paced healthcare setting.

The ideal candidate will be dependable, customer-service oriented, and capable of assisting users with varying technical levels while safeguarding patient information under HIPAA guidelines.

Qualifications

• High school diploma or GED required.
• Strong customer-service and communication skills.
• Experience with troubleshooting Windows computers.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktop PCs, laptops, monitors, printers, scanners, and mobile devices.
• Install, configure, deploy, and replace computers and IT equipment.
• Troubleshoot Windows OS and common business applications.
• Assist users with password resets and Microsoft 365 applications.
• Support network connectivity and peripheral devices.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to IT teams as needed.

Skills

Customer service

Strong communication

Troubleshooting

Documentation

Education

High school diploma or GED

Tools

Active Directory

Job description

We areseeking an IT Support Technician to provide technical support to clinical and administrative staff throughout the health system.

This position is responsible for troubleshooting hardware, software, network connectivity, user-access, and peripheral issues in a fast-paced healthcare environment. The ideal candidate is dependable, customer-service focused, technically capable, and comfortable supporting users with varying levels of technical experience.

Primary Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals
• Install, configure, deploy, and replace computers and other IT equipment
• Troubleshoot Windows operating systems and common business applications
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications
• Support network connectivity, Wi-Fi, printers, and peripheral devices
• Respond to help desk tickets and document troubleshooting steps and resolutions
• Escalate complex technical issues to the appropriate IT support team
• Assist with employee onboarding and offboarding, including workstation and account setup
• Maintain accurate equipment and asset records
• Follow established cybersecurity, privacy, and information-security procedures
• Provide professional technical assistance to clinical and non-clinical users
• Protect confidential patient and organizational information in accordance with HIPAA requirements
• Travel between nearby healthcare facilities may occasionally be required
• Perform other IT support duties as assigned

Basic Qualifications

• High school diploma or GED required
• Current HIPAA training/certificate required
• Basic understanding of computer hardware, software, and networking
• Experience troubleshooting Microsoft Windows computers
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Strong customer-service and communication skills
• Ability to troubleshoot technical issues logically and independently
• Ability to document work accurately in a ticketing system
• Ability to maintain confidentiality when working around patient and healthcare information

Preferred Qualifications

• Associate degree, technical certificate, or coursework in Information Technology, Computer Science, Information Systems, or a related field
• 1+ year of help desk, desktop support, or technical support experience
• Healthcare IT experience
• Experience with Active Directory and user-account administration