PC Tech I

phoebehealth; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

Phoebe Putney Memorial Hospital in Albany, GA is seeking an experienced IT support specialist to provide day-to-day frontline Tier 1 support for end users across the hospital and affiliates. You will install, configure and troubleshoot micro-computers, hardware and software and document actions in the service desk.

Requirements include an Associate's Degree in CS or related field and 5+ years in computer science, plus CompTIA A+ certification.

Qualifications

• Associate's Degree in Computer Science or related field required or Vocational/Technical degree and 4 years additional relevant experience acceptable.
• 5+ years experience in Computer Science or related field required.
• CompTIA A+ Certification required.

Responsibilities

• Provides frontline Tier 1 Support to end users for hospital applications and IS policies.
• Identifies and resolves hardware and software problems to the network level; passes complex issues upward.
• Installs and configures new micro-computer hardware and software with users, vendors, and IS staff.
• Documents actions taken to resolve issues in the Service Desk system.

Skills

Tier 1 support

Troubleshooting

End-user support

Education

Associate's Degree in Computer Science or related

Tools

Magic Service Desk

Job description

Job Number: 34945

Location: Phoebe Putney Memorial Hospital

Street Address: 417 W 3rd Ave

City, State: Albany, Georgia

Zip Code: 31701

Department: PPMH IS TECHNOLOGY & SECURITY SERVICES

Shift: Days

Job Type: Full time

Posted Date: 2026-09-18

Job Description Summary

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

Job Summary

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

Qualifications

Associate's Degree in Computer Science or related field Required or Vocational/Technical Degree in Computer Science or related field. and 4 years additional relevant experience is acceptable. Required

Work Experience

5 or more years experience In Computer Science or related field Required

Licenses and Certifications

CompTIA A+ Certification Required

Essential Functions

• Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices.
• Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level.
• Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel.
• Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software.
• Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt.
• Uses security, anti-virus and diagnostic tools in course of job performance.
• Imparts knowledge to others and promote an attitude of teamwork.
• Provides technical support, equipment orientation, limited training, and assistance to end users.
• Determines user's requirements for hardware and software and provides configuration, pricing and sourcing information to users.
• Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus.
• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order. Troubleshoots equipment problems.
• Uses technology to increase productivity. Adapts to new technology
• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers / users.
• Uses correct terminology.
• Conforms to required style and format.