PC Tech I

Phoebe Putney Health System; Albany (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Phoebe Putney Health System is seeking an IT Support Specialist to provide day-to-day frontline Tier 1 support for end users across the hospital and its affiliates. The role involves installing, configuring, and troubleshooting micro-computers and related software to ensure smooth operation of hospital systems.

The position requires an Associate's or Vocational/Technical degree in Computer Science or related field and CompTIA A+ certification, with 5+ years of computer science experience

Qualifications

• Associate's degree or vocational/technical degree in CS or related field is required.
• 4 years of additional relevant experience is acceptable.
• CompTIA A+ Certification is required.

Responsibilities

• Provide frontline Tier 1 support to end users for hospital-wide applications and IS policies.
• Identify and resolve hardware and software problems to the network level; route complex issues to higher levels.
• Install and configure new micro-computer hardware and software with users, vendors and IS staff.
• Document actions taken in the Magic Service Desk system for Trouble Tickets and Work Orders.
• Communicate with customers within the established priority scheme and schedule Work Orders promptly.

Skills

Tier 1 support

Troubleshooting

Hardware/Software configuration

Education

Associate's Degree in Computer Science or related field

Vocational/Technical Degree in Computer Science or related field

Tools

Magic Service Desk

Job description

Job Summary

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

Qualifications

Associate's Degree in Computer Science or related field Required or Vocational/Technical Degree in Computer Science or related field. and 4 years additional relevant experience is acceptable. Required

Work Experience

5 or more years experience In Computer Science or related field Required

Licenses and Certifications

CompTIA A+ Certification Required

Essential Functions

Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices. Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level. Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel. Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software. Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt. Uses security, anti-virus and diagnostic tools in course of job performance. Imparts knowledge to others and promote an attitude of teamwork. Provides technical support, equipment orientation, limited training, and assistance to end users. Determines user's requirements for hardware and software and provides configuration, pricing and sourcing information to users. Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus. Demonstrates technical skill in using equipment appropriate for role. Understands equipment operation. Maintains equipment in working order. Troubleshoots equipment problems. Uses technology to increase productivity. Adapts to new technology. Documents and submits required information and data in a timely fashion. Clearly and accurately documents designated processes, policies, products, service offerings, etc. Ensures that documentation is tailored to expected readers / users. Uses correct terminology. Conforms to required style and format.