Hospital IT Support Technician - On-Site & Device Expert

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 39,950 - 42,705; Full time

Job summary

NTT DATA, Inc. is seeking a Computer Support Technician to join their on-site IT team in Los Angeles. This role involves diagnosing and resolving hardware issues while ensuring compliance with hospital policies.

The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to customer service. Experience in a healthcare setting is a plus. The position offers a pay range of $29—$31 per hour based on experience and skills.

Qualifications

• Minimum of five years of experience in a technical support role.
• Experience in a healthcare environment preferred.
• Certifications like CompTIA A+ and ITIL Foundation beneficial.

Responsibilities

• Provide hands-on support for computers and peripherals.
• Diagnose and resolve hardware and software issues.
• Collaborate with staff to ensure seamless IT operations.
• Document support tickets in ServiceNow.
• Participate in system maintenance and updates.

Skills

Technical expertise

Excellent communication skills

Customer service orientation

Troubleshooting skills

Attention to detail

Education

High school diploma or equivalent

Associate degree in IT (preferred)

Tools

ServiceNow

Microsoft tools

Apple systems

Job description

NTT DATA, Inc. is seeking a Computer Support Technician to join their on-site IT team in Los Angeles. This role involves diagnosing and resolving hardware issues while ensuring compliance with hospital policies.

The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to customer service. Experience in a healthcare setting is a plus. The position offers a pay range of $29—$31 per hour based on experience and skills.