Hospital IT Support Analyst I - Tier 1, Onsite

Chop

Philadelphia (Philadelphia County)

On-site

USD 40,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

CHOP is seeking a Support Analyst I to provide Tier 1 support for hardware, software, and operating systems at multiple onsite campuses. You will be the first contact for the IS Department, diagnosing issues, deploying PCs and printers, and ensuring service desk standards.

The role requires A+ certification, 3–5 years in EUD or service desk support, hospital experience, and travel to offsite locations by car. Strong TCP/IP knowledge and CHOP applications knowledge are a plus.

Qualifications

PC and printer deployment experience.
A+ Certification.
3-5 years of EUD or Service Desk support experience.
Experience with printer support.
Must have a car for travel to offsite locations.
Hospital experience.

Responsibilities

Provide Tier 1 service level support for hardware, application software, and operating system issues.
Serve as the first point of contact for the IS Department and ensure high-quality customer service.
Diagnose and resolve technical problems and escalate Tier 2 issues as needed.
Maintain knowledge of CHOP IS applications and hardware and adhere to Service Desk standards and information security policies.
Support compliance activities related to regulatory requirements and healthcare accreditation standards.