Support Analyst I

Childrens Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

CHOP is seeking a Support Analyst I to provide Tier 1 support for hardware, software, and operating systems at multiple onsite campuses. You will be the first contact for the IS Department, diagnosing issues, deploying PCs and printers, and ensuring service desk standards.

The role requires A+ certification, 3–5 years in EUD or service desk support, hospital experience, and travel to offsite locations by car. Strong TCP/IP knowledge and CHOP applications knowledge are a plus.

Qualifications

• PC and printer deployment experience.
• A+ Certification.
• 3-5 years of EUD or Service Desk support experience.
• Experience with printer support.
• Must have a car for travel to offsite locations.
• Hospital experience.

Responsibilities

• Provide Tier 1 service level support for hardware, application software, and operating system issues.
• Serve as the first point of contact for the IS Department and ensure high-quality customer service.
• Diagnose and resolve technical problems and escalate Tier 2 issues as needed.
• Maintain knowledge of CHOP IS applications and hardware and adhere to Service Desk standards and information security policies.
• Support compliance activities related to regulatory requirements and healthcare accreditation standards.

Skills

Printer support

Customer service

TCP/IP knowledge

Onsite travel readiness

Education

High school degree

Some college or technical school

Tools

A+ Certification

Job description

Support Analyst I

Location: Multiple campuses (100% onsite)

Monday to Friday 7:30a-4:00pm

Job Summary:

As a Support Analyst I, you will provide Tier 1 service level support for hardware, application software, and operating system issues. You will act as the first point of contact for the IS Department, ensuring high-quality customer service and satisfaction. Responsibilities include diagnosing and resolving technical problems, escalating Tier 2 issues, maintaining knowledge of CHOP IS applications and hardware, and adhering to Service Desk standards and information security policies. You will also support compliance activities related to regulatory requirements and healthcare accreditation standards.

Required Qualifications:

• - Project deployment experience, including deploying PCs and printers.
• - A+ Certification.
• - 3-5 years of experience in EUD support, Service Desk support, or equivalent.
• - Experience with printer support.
• - Must have a car for travel to offsite locations.
• - Hospital experience.

Preferred Qualifications:

• - Military background.
• - Previous experience working at CHOP.
• - Experience playing organized sports.
• - Medical terminology knowledge.
• - Previous medical EUD or Service Desk level 2 support background.
• - Certifications such as ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer.

Required Education:

• - High school degree.

Preferred Education:

• - Some college or technical school diploma.

Additional Information:

• - This position requires strong technical skills to provide prompt support for customers.
• - Ability to analyze and resolve problems effectively.
• - Knowledge of Microsoft software, TCP/IP protocol suite, and various hardware/software.
• - Organized with the ability to follow established processes and recommend improvements.

RightSourcing (a part of Magnit) expected pay package may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K