End-User IT Support Analyst II | Asset & Service Desk

Children's Hospital of Philadelphia; Millbourne (Delaware County); On-site; USD 42,000 - 53,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a Support Analyst II to manage the full lifecycle of end‑user technology assets, deployments, decommissioning, inventory, and hardware refresh. The role coordinates equipment logistics, processes device requests, and ensures data security compliance across the hospital.

The position supports on‑site and remote operations, handles procurement tasks, and improves service desk standards while training staff and maintaining metrics to drive IT

Qualifications

• High School Diploma or GED required.
• Technical Diploma preferred.
• At least 2 years of experience in EUD/Service Desk support or equivalent is required.

Responsibilities

• Assist in developing and implementing Service Desk standards, processes and systems to deliver high‑quality customer service.
• Maintain and report on individual and team metrics via tools like Magic TTS and Service Desk database.
• Manage current queues and define new queues for proper issue categorization and assignment.
• Research and develop testing solutions for complex issues, document resolutions, and train coworkers and clients.

Skills

Team player

Customer service

Communication

Problem solving

Documentation

Troubleshooting

TCP/IP

Education

High School Diploma/GED

Technical Diploma

Tools

Magic TTS

Service Desk software

Job description

Children's Hospital of Philadelphia (CHOP) is seeking a Support Analyst II to manage the full lifecycle of end‑user technology assets, deployments, decommissioning, inventory, and hardware refresh. The role coordinates equipment logistics, processes device requests, and ensures data security compliance across the hospital.

The position supports on‑site and remote operations, handles procurement tasks, and improves service desk standards while training staff and maintaining metrics to drive IT